Welcome to Clariti
Make Smarter Informed Decisions Evaluating Telecom & Contact Center Services
RFP Management & Vendor Selection
Implementation Project Management
ROI Cost Modeling & Expense Management
Compliance & Technology Modeling
Contact Center
Connecting with your customers matters. That’s why we ensure your team drives revenue objectives while allowing your business to operate more efficiently.
Telecom
Communication between your employees is the cornerstone to the success of your business. We work with companies to implement a range of cloud communication tools to help your team stay in touch.
BPO Consulting
Finding the best outsourced partner for your business can be time consuming and difficult. We help you find the partner that fit your requirements without sacrificing on your company brand.
Chatbots & Self Service
Enabling your customers to help themselves is the future of service. We work with customer focused partners to help you deliver self service without sacrificing an ounce of the customer experience.
Speech Analytics & Performance Management
Delivering extraordinary customer experiences is what sets businesses apart. We help find partners so that you can measure, maintain, and deliver performance to you and your customers expectations.
Latest Podcast Episode
Another Cloud Podcast – Episode 61: CX in Media
Hosts: Aarde Cosseboom & Alex McBratney, Guest Speaker: Lindsay Pasto – December 3rd, 2021 (33:31 minutes long)
Today Lindsay Pasto, Direct of Customer Success North America at TVbeat, sits down to talk about how customer success has been adopted by media companies. We cover the challenges faced, how tech is playing its role, and why CX is the new kid on the block.
CCW Vegas 2021 – National Retailer Speaks Out on Conversational AI Journey & Latest Trends
Hosts: Aarde Cosseboom & Brian Morin – July 8th, 2021 (37:31 minutes long)
Hear first-hand from a major retailer on the very latest in AI-powered virtual agents for voice self-service and what you can begin to do after replacing “Press 1” with “How can I help you today?”
TechStyle Fashion Group, operator of brands like ShoeDazzle, Fabletics, and JustFab, continues to optimize their omnichannel strategy over time to expand AI-powered self-service over voice and digital channel that saved over $1 million in operating expenses in just the first 3-months after go-live.
Understand latest capabilities and the process of iteration and improvement over time to increase containment and deliver the most frictionless experience to customers.
• Insight into the evolving capabilities of virtual agents
• 3 things TechStyle wish they knew before they started
• Buy vs Build? Which approach is right for your business
• Best practices for improving AI self-service
Contact Center as a Service
Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact Center as a Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. Clariti partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage. Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS.
Unified Communications as a Service
Unified Communications as a Service (UCaaS) is becoming the mainstream choice for most organizations. Does using Internet facing circuits instead of private circuits sound intimidating? It doesn’t have to. IT Company Inc. partners with the world’s leading UCaaS providers, and can address concerns about security, redundancy, quality of experience, and more.
Today every organization, regardless of size or industry, has sophisticated communications tools at its core. These tools can often be expensive and complicated, requiring an upfront investment of capital and regular support staff. What if there was a way of achieving this same level of integration and collaboration that was simpler, more flexible and more cost effective?
Take a Moment A Genesys Podcast – S3 Ep.2 Enable Better Service: Aarde Cosseboom’s CX mission
Powered By Genesys – Host: Nathan Bennett & Mari Yamaguchi, Guest Speaker: Aarde Cosseboom – September 2nd, 2020 (41.32 minutes long)
Aarde Cosseboom knows a thing or two about creating amazing customer experiences. In fact, he wrote the book on it. Drawing from over 15 years of expertise in the contact center space, Aarde penned “Enable Better Service.” The book is a detailed and engaging guide to transforming the way businesses build relationships with their customers — and how they can turn call centers into finely tuned revenue-generating machines.
Today, Aarde is the Senior Director of Global Member Services Technology, Analytics and Product, for the famed eCommerce fashion company TechStyle. In this episode, Aarde breaks down some of the key concepts from his book and shares how TechStyle transitioned thousands of its employees around the globe to work from home in just 24 hours — all while maintaining the service levels its members have come to expect.
Take a Moment A Genesys Podcast - S3 Ep.2 Enable Better Service: Aarde Cosseboom’s CX mission
The Challenge of WFH Agents – Podcast
Powered By Officium Labs – Host: Nate Brown, Guest Speaker: Aarde Cosseboom – April 28th, 2020 (17:37 minutes long)
The transition to work from home can be very challenging. Listen to the incredible transformation by the TechStyle team with over 2,000 agents! Covering everything from technology, to culture, to leadership mentality, these tips are sure to help.
Enable Better Service Book Club Interview
Powered By Kustomer – Host: Corey Smith, Guest Speaker: Aarde Cosseboom – January 30th, 2020 (34 minutes long)
Kustomer discussed Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation with the author Aarde Cosseboom.
COVID-19 WFH Genesys Podcast
Powered By Genesys – Host: Scott Nagel, Guest Speaker: Aarde Cosseboom – April 29th, 2020 (14:47 minutes long)
The story of how TechStyle helped transition thousands of customer service contact center agents to work from home environments.
Listen for tips and tricks about technology and operations to keep business running throughout this recent pandemic.
COVID-19 Work From Home Genesys Podcast
SmartAction and AI-Powered Virtural Agents
Think your call types are too challenging for an automated system? Think again. Hear how SmartAction helps automate customer service requests quickly and easily with AI-Powered Virtual Agents.
Listen to experts as they talk about AI and self service through SmartAction.
What are Contact Centers Today?
Contact Centers are more than the traditional cubical in the office with people with headsets on trying to answer customers calls. They are sales teams, employees working from home answering calls, emails, chats and social media posts.
Listen to experts explain the importance of leveraging the cloud to help support these business functions for today and beyond.