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A podcast designed to bring you stories from the smartest minds in IT, operations and business, and learn how they’re using Cloud Technology to improve business and the customer experience.

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Episode 1

Episode 1 | The Beginner’s Guide to Buying Telecom Services

Host: Alex McBratney,

Guest Speaker: Dustin Riedel 

February 20th, 2021 (22.21 minutes long)

Episode 2

Episode 2 | Smarter Than Me Series: Interview with Co-Host Aarde Cosseboom

Hosts: Aarde Cosseboom & Alex McBratney  

February 23rd, 2021 (42:48 minutes long)

Episode 3

Episode 3 | Smarter Than Me Series: Interview with Dave Recktenwald

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Dave Recktenwald 

February 25th, 2021 (40:30 minutes long)

Episode 4

Episode 4 | Remote Work and UCaaS – Breaking Down the Correlation with Graham Carter

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Graham Carter 

March 3rd, 2021 (53:40 minutes long)

Episode 5

Episode 5 | CCaas Tomorrow: The Future of the Contact Center Industry with Erika McDowell

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Erika McDowell 

March 10th, 2021 (51:09 minutes long) 

Episode 6

Episode 6 | What You Don’t Know About Headsets with Guest Cooper Johnson

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Cooper Johnson 

March 26th, 2021 (37:56 minutes long)

Episode 7

Episode 7 | CX Automation, Change Management and Career Development with Dutta Satadip

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Dutta Satadip 

March 30th, 2021 (49:31 minutes long)

Episode 8

Episode 8 | Exceeding Customer Expectations is overrated with Brett Frazer


Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Brett Frazer 

April 6th, 2021 (52:10 minutes long)

Episode 9

Episode 9 | Getting the Skinny on Nice InContact with Justin Borah

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Justin Borah 

April 9th, 2021 (40:16 minutes long)

Episode 10

Episode 10 | Sports Metaphors and the Customer Experience with Troy Shaffer

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Troy Shaffer 

April 14th, 2021 (41:48 minutes long)

Episode 11

Episode 11 | Getting to the Heart of Customer Experience with Nate Brown

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Nate Brown 

April 15th, 2021 (43:05 minutes long)

Episode 12

Episode 12 | How Lifesize is Making Waves in Digital Transformation with Sarita Fernandes

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Sarita Fernandes 

April 20th, 2021 (41:20 minutes long)

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