About the Show

Another Cloud Podcast

A podcast designed to bring you stories from the smartest minds in IT, operations and business, and learn how they’re using Cloud Technology to improve business and the customer experience.

Meet the Hosts

Aarde Cosseboom

For the last 2 decades Aarde’s professional experience has been in the Contact Center world, helping businesses support their consumers through cloud based SaaS products and technologies. He Enjoys working with large global customer service teams to increase and leverage; customer experience, customer success, operations, technology, customer service, and people development. Aarde is also the author of the Contact Center book – ‘Enable Better Service: A Customer Service Contact Center Story of Breaking Away from the Norm Through Creativity, Technology and Innovation’.

Alex McBratney

Alex began his career in telecommunications as a Time Warner Cable sales consultant for Sandler Partners. After only 18 months, Alex had acquired 395 clients and sold just over $2M in contracted revenue all through knocking on doors. There, he quickly acquired the skills, adaptability, and know-how required to succeed as a leader in IT consulting. In 2016, his focus shifted to developing full-service consultancy for his mid-market clientele as he recognized a need for simple yet reliable processes throughout the sales cycle. Four years later, the newly created Adler Advisors team has over 100 mid-market clients with more than $19M in contracted revenue, supported by a growing team. He has found success through a relentless work ethic and a knack for truly listening to clients. Alex has built a loyal network of clients by always doing right by them and putting their needs first.

Latest Episode

Another Cloud Podcast – Episode 3: Smarter Than Me Series: Interview with Dave Recktenwald

Hosts: Aarde Cosseboom & Alex McBratneyGuest Speaker: Dave Recktenwald – February 25th, 2021 (40:30 minutes long) – Transcript and audio only

Today, we bring you customer experience and cloud contact center operations expert and the Regional Sales Director at Genesys, Dave Recktenwald. Technology has changed exponentially over the last few decades from smoke signals, emails, traditional telephony to VOIP and now the cloud-based solutions. Though industry leaders nowadays are becoming more tech-savvy and acknowledge the efficiency of cloud-based solutions, we still have thousands who are doubtful to switch. Please tune in as Alex, Aarde and Dave discuss the current state of the contact center Industry.

Another Cloud Podcast – Episode 1: The Beginner’s Guide to Buying Telecom Services

Host: Alex McBratney, Guest Speaker: Dustin Riedel – February 20th, 2021 (22.21 minutes long) – Transcript and audio only

Organizations are shifting and moving from premise environment to cloud for several reasons. It can be saving money and time, flexibility, reliability, easy data backup and recovery, and improved security. As an inaugural treat for our listeners, we are joined today by an expert who specializes in solving the unique telecom needs, Dustin Riedel. Dustin is a founding Partner of Adler Advisors. Tune in and find out what to look for when buying telecom services.

Another Cloud Podcast – Episode 2: Smarter Than Me Series: Interview with Co-Host Aarde Cosseboom

Hosts: Aarde Cosseboom & Alex McBratney  – February 23rd, 2021 (42:48 minutes long) – Transcript and audio only

In this episode, we are joined by the Senior Director of GMS Technology, Product, & Analysis of TechStyle Fashion Group, Aarde Cosseboom. He is a contact center extraordinaire, helping businesses support their consumers through cloud-based products and technologies. Aarde is also the author of the book “Enable Better Service”, a customer service contact center story of breaking away from the norm through creativity, technology, and innovation.

Another Cloud Podcast – Episode 3: Smarter Than Me Series: Interview with Dave Recktenwald

Hosts: Aarde Cosseboom & Alex McBratneyGuest Speaker: Dave Recktenwald – February 25th, 2021 (40:30 minutes long) – Transcript and audio only

Today, we bring you customer experience and cloud contact center operations expert and the Regional Sales Director at Genesys, Dave Recktenwald. Technology has changed exponentially over the last few decades from smoke signals, emails, traditional telephony to VOIP and now the cloud-based solutions. Though industry leaders nowadays are becoming more tech-savvy and acknowledge the efficiency of cloud-based solutions, we still have thousands who are doubtful to switch. Please tune in as Alex, Aarde and Dave discuss the current state of the contact center Industry.