Episode 49
Episode 49 | Leading in an Influencer World
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Joshua Harbo
October 8th, 2021 (39:45 minutes long)
Episode 50
Episode 50 | Architecting CX to Solve the CX Dilemma
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Peter Armaly
October 11th, 2021 (38:00 minutes long)
Episode 51
Episode 51 | Security Company looks to scale and move upmarket – with technology.
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Justin Strackany
October 14th, 2021 (39:46 minutes long)
Episode 52
Episode 52 | Battling Churn with Health Scores
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Erin McDaniel
October 15th, 2021 (39:09 minutes long)
Episode 53
Episode 53 | Demystifying the Outsourcing of Contact Centers
Episode 54
Episode 54 | The Home Depot Keeping Culture #1
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Michael Jones
October 21st, 2021 (40:15 minutes long)
Episode 55
Episode 55 | B2B Customer Success – Where are we headed?
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Ziv Peled
October 27th, 2021 (32:21 minutes long)
Episode 56
Episode 56 | A Guided CX with Glance Networks
Episode 57
Episode 57 | Rise of the Machine – The AI & Human Relationship
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Jeff Kirchick
November 5th, 2021 (40:22 minutes long)
Episode 58
Episode 58 | Creating a Great Customer Experience
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Saood Shah
November 12th, 2021 (35:14 minutes long)
Episode 59
Episode 59 | Creating a Great Member Experience at Virgin Pulse
Episode 60
Episode 60 | New Contact Center Tech – Little Fish in a Big Pond!
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Darren Prine
November 22nd, 2021 (45:53 minutes long)