Episode 37
Episode 37 | Zoom & Five9!?! The Good, The Bad, the Ugly
Hosts: Alex McBratney & Dustin Riedel
Guest Speakers: Curt Allen and Ken Bisnoff
July 29th, 2021 (54:11 minutes long)
Episode 38
Episode 38 | Leadership, Teamwork and Technology with Mike Sasaki
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Mike Sasaki
July 22th, 2021 (44:32 minutes long)
Episode 39
Episode 39 | Using AI to Make Great CSMs
Episode 40
Episode 40 | AI, Security and Process Improvement
Hosts: Alex McBratney & Jeff Young
Guest Speaker: Chris LeBeau
August 11th, 2021 (44:37 minutes long)
Episode 41
Episode 41 | Tackling security and architecture at a University
Episode 42
Episode 42 | Leadership & Change Management – Lessons Learned
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Dominic Macri
September 9th, 2021 (43:12 minutes long)
Episode 43
Episode 43 | Breaking through with Customer Success
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: Blake Swanson
September 15th, 2021 (39:41 minutes long)
Episode 44
Episode 44 | The Importance of Soft Skills in IT
Episode 45
Episode 45 | Finding Success at CROCS
Episode 46
Episode 46 | Restaurants Charging Hard into Digital Transformation
Hosts: Alex McBratney & Dustin Riedel
Guest Speaker: Justin Keenen
September 28th, 2021 (44:51 minutes long)
Episode 47
Episode 47 | It’s NOT just the Customer Experience anymore!
Episode 48
Episode 48 | Customers are Demanding and Impatient – How do we keep them?
Hosts: Aarde Cosseboom & Alex McBratney
Guest Speaker: David Avrin
October 5th, 2021 (42:16 minutes long)