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A podcast designed to bring you stories from the smartest minds in IT, operations and business, and learn how they’re using Cloud Technology to improve business and the customer experience.

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Episode 25

Episode 25 | It’s All about Leadership with Karen Durenberger

Host: Alex McBratney

Guest Speaker: Karen Durenberger 

June 9th, 2021 (48:49 minutes long)

Episode 26

Episode 26 | What’s a Value Burger?

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Ryan Bullard 

June 10th, 2021 (39:10 minutes long)

Episode 27

Episode 27 | Chat BOTS and the Ninja Quest with Adam Ferenzi

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Adam Ferenzi 

June 11th, 2021 (54:18 minutes long) 

Episode 28

Episode 28 | Green Egg and Customer Experience with Bill Mahoney

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Bill Mahoney 

June 14th, 2021 (44:05 minutes long)

Episode 29

Episode 29 | The Importance of the Customer Journey Map with William Chesser

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: William Chesser 

June 16th, 2021 (55:53 minutes long)

Episode 30

Episode 30 | $$$ Back, Data and Beer with Ric and Murph at Sharpen

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speakers: Murph Krajewski and Ric Kosiba 

June 18th, 2021 (43:39 minutes long) 

Episode 31

Episode 31 | Why the IT is the Unsung Hero of the Pandemic

Hosts: Alex McBratney & Jeff Young

Guest Speaker: Larry Schachter  

June 29th, 2021 (38:36 minutes long)

Episode 32

Episode 32 | Blockchain, Big Data and Security with Ken Knapton

Hosts: Alex McBratney & Jeff Young

Guest Speaker: Ken Knapton  

July 1st, 2021 (42:12 minutes long)

Episode 33

Episode 33 | Security Should Be Keeping you Up at Night

Hosts: Alex McBratney & Jeff Young 

July 13th, 2021 (40:12 minutes long)

Episode 34

Episode 34 | Eye Opening… AI is taking over

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Tyson McDowell 

July 13th, 2021 (42:50 minutes long)

Episode 35

Episode 35 | Set Expectations and Beat Them

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: David Katzman 

July 15th, 2021 (39:43 minutes long)

Episode 36

Episode 36 | Learning about Contact Center Automation Software with Jacada

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speakers: Scott Merrit and Kumaran

Shanmuha 

July 20th, 2021 (43:21 minutes long)

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