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A podcast designed to bring you stories from the smartest minds in IT, operations and business, and learn how they’re using Cloud Technology to improve business and the customer experience.

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Episode 13

Episode 13 | Getting Technical with AI with Guest Cristian Herrera

Host: Alex McBratney,

Guest Speaker: Dustin Riedel 

February 20th, 2021 (22.21 minutes long)

Episode 14

Episode 14 | Maintaining CX Support through Multiple M&As with Matt Dale

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Matt Dale 

May 6th, 2021 (44:17 minutes long)

Episode 15

Episode 15 | What does CX and Buying Cars have in Common With Graham Wright

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Graham Wright 

May 11th, 2021 (54:36 minutes long) 

Episode 16

Episode 16 | Want to Make a Social and Environmental Impact at the Same Time? Listen to this.

Hosts: Alex McBratney & Dustin Riedel

Guest Speaker: Brandon Smith

May 4th, 2021 (45:18 minutes long)

Episode 17

Episode 17 | Closing the Loop on VoC with Allastair Meffen

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Allastair Meffen 

May 18th, 2021 (43:33 minutes long)

Episode 18

Episode 18 | Sangria and SaaS with Henry Svendblad

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Henry Svendblad

May 20th, 2021 (43:25 minutes long) 

Episode 19

Episode 19 | Time to Value, AI and Operational Excellence with Guneet Singh

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Guneet Singh 

May 25th, 2021 (48:38 minutes long)

Episode 20

Episode 20 | It’s all about the culture! with Melissa Henley

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Melissa Henley 

June 1st, 2021 (51:05 minutes long)

Episode 21

Episode 21 | Walking in the Shoes of Your Employees with Kim Riedell

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Kim Riedell 

June 1st, 2021 (47:47 minutes long)

Episode 22

Episode 22 | Monitoring Companies to increase Revenue with Brendan Cahoon

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Brendan Cahoon 

June 3rd, 2021 (40:23 minutes long)

Episode 23

Episode 23 | 80/20 Rule – Security 2021 – IT moving to the Executive Table with Brad Bilotta and Jeff Young

Hosts: Alex McBratney & Jeff Young 

Guest Speaker: Brad Bilotta 

June 4th, 2021 (45:34 minutes long)

Episode 24

Episode 24 | Nicolas Cage and Digital Whiteboard with Jim Kalbach

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Jim Kalbach 

June 7th, 2021 (43:07 minutes long) 

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