A podcast designed to bring you stories from the smartest minds in IT, operations and business, and learn how they’re using Cloud Technology to improve business and the customer experience.

Episode 13

Episode 13 | Getting Technical with AI with Guest Cristian Herrera

Host: Alex McBratney,

Guest Speaker: Dustin Riedel 

February 20th, 2021 (22.21 minutes long)

Episode 14

Episode 14 | Maintaining CX Support through Multiple M&As with Matt Dale

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Matt Dale 

May 6th, 2021 (44:17 minutes long)

Episode 15

Episode 15 | What does CX and Buying Cars have in Common With Graham Wright

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Graham Wright 

May 11th, 2021 (54:36 minutes long) 

Episode 16

Episode 16 | Want to Make a Social and Environmental Impact at the Same Time? Listen to this.

Hosts: Alex McBratney & Dustin Riedel

Guest Speaker: Brandon Smith

May 4th, 2021 (45:18 minutes long)

Episode 17

Episode 17 | Closing the Loop on VoC with Allastair Meffen

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Allastair Meffen 

May 18th, 2021 (43:33 minutes long)

Episode 18

Episode 18 | Sangria and SaaS with Henry Svendblad

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Henry Svendblad

May 20th, 2021 (43:25 minutes long) 

Episode 19

Episode 19 | Time to Value, AI and Operational Excellence with Guneet Singh

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Guneet Singh 

May 25th, 2021 (48:38 minutes long)

Episode 20

Episode 20 | It’s all about the culture! with Melissa Henley

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Melissa Henley 

June 1st, 2021 (51:05 minutes long)

Episode 21

Episode 21 | Walking in the Shoes of Your Employees with Kim Riedell

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Kim Riedell 

June 1st, 2021 (47:47 minutes long)

Episode 22

Episode 22 | Monitoring Companies to increase Revenue with Brendan Cahoon

Hosts: Aarde Cosseboom & Alex McBratney

Guest Speaker: Brendan Cahoon 

June 3rd, 2021 (40:23 minutes long)

Episode 23

Episode 23 | 80/20 Rule – Security 2021 – IT moving to the Executive Table with Brad Bilotta and Jeff Young

Hosts: Alex McBratney & Jeff Young 

Guest Speaker: Brad Bilotta 

June 4th, 2021 (45:34 minutes long)

Episode 24

Episode 24 | Nicolas Cage and Digital Whiteboard with Jim Kalbach

Hosts: Aarde Cosseboom & Alex McBratney 

Guest Speaker: Jim Kalbach 

June 7th, 2021 (43:07 minutes long) 

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