Chatbot Buyers Guide
Conversations with machines and AI aren’t easy to create. Chatbots may be available to deploy, but setting up and maintaining them can be a difficult task.
Benefits of a Chatbot
Self Service
- Enabling your customers to help themselves.
- Customers want to do things themselves without having to wait for agents.
- Make simple conversations like password resets or update email address easier for the customer.
- Customers don’t want to dig through long FAQ pages to find an answer.
Efficiency
- Self serve simple conversations with Chatbots.
- Ability to notice trends and respond to disasters and outages without manually having to update a message.
- AI learns from itself and will adjust to your customer and business changes.
Agent Experience
- Agents are happier not having to take repetitive calls, chats and emails.
- Agents enjoy jobs that are challenging and less mundane leading to less team member churn.
- Customers will be authenticated before the Agent answers the chat.
- Agents can have a profile and case automatically screen popped and created.
- Agents will get a full transcript of the chatbot conversation.
Economics
- Save money with by reducing headcount and overtime needs.
- Reduce number of chats during spikes, emergencies, and outages.
- Reduce AHT (Average Handle Time) because of auto case creation and screen pops.
- Increase hours of operation with chatbot self service during after hours.
4 Reasons Artificial Intelligence is Beneficial to Your Business
Artificial intelligence, or AI, is a presence that is all around us when surfing the internet. It is intelligence by machines, and they are programmed to think like humans. AI is not optional these days. It’s vital. Here are four reasons why AI is beneficial to your business.
Saving Resources
AI is efficient and can save businesses time, money, and energy. A good example of this is chatbots. Chatbots are there 27/7 to help a customer in need without help or assistance from humans. They help situations where humans will not have to perform repetitive, mundane, time consuming, and low-value tasks.
Customer Experience
Assistance from a virtual helper not only can give excellent customer experience, but it can also provide top-notch customer service. When programmed correctly, chatbots can manage the most common customer queries and are available at all hours of every day. Chatbots are also programmed to provide a human-like manner.
Security
AIs are helpful with achieving higher levels of security. It can be used to monitor online behavior, monitor that behavior, and collect and learn from the data it gathers.
Machine Learning
This is useful for businesses because AI can process large amounts of data quickly. A self-adaptive algorithm can be used to read, analyze, and learn from data.
How AI benefits Your Customers
24/7
Flexible self-service access to your business at any hour, any day.
FAST
Gets them to the right answer or human agent quickly and conveniently.
EASY
Intuitive, conversional experience that makes it easy for them to do business with you.
PERSONAL
Agents have context, insight, and guidance to give them highly personalized care.
Business Examples for Chatbots
Predicted Use Cases for Chatbots
Why do you predict you would use a chatbot for?
Welcome/Routing Bot
Create a bot that immediately greets your customers and starts gathering information to determine the nature of the customer’s inquiry. Use that information to query internal systems to get background information and then route the customer directly to the appropriate queue or agent.
Troubleshooting Bot
Use a Troubleshooting Bot to walk through diagnostic steps to isolate an issue. In order to keep things manageable, you can build many different bots to diagnose different problems and use it to seamlessly transition between bots so that your customer never knows. Agents can even invoke a troubleshooting bot to help out at any time in the conversation.
CSAT Feedback Bot
Customer satisfaction is one of the most important metrics, but getting enough feedback can be a challenge. Use a customer service chatbot at the end of your messaging interactions to measure CSAT. It’s possible to have a participation rate 4-5 times greater than other channels because it’s easy for a customer to text back their thoughts.
Other Digital Channels
Chatbot technology has enabled more that just website chat expierences. We now can give customers consistently jaw-dropping customer experiences across SMS/text messaging, web, social, and other popular messaging channels. Capture all of your customer’s conversations in a single place for employees, regardless of the channel your customers prefer to use.
Power Your Bots with APIs
Bots can provide an open platform with several pre-built integrations. Seamlessly add different containible flows by hooking up your databases with APIs. Pull in information from internal systems to further eliminate multiple screens and clicks, or use web hooks to publish conversations to other systems in real-time.
Chatbot Design
Every chatbot needs to be built and supported by a team. We understand how hard it is to architect AI automation and perfect it over time. We have curated and developed a team of experts across seven CX disciplines who are supported by best-of-breed AI engineers to help with your unique bussiness needs.
DESIGN
We design a custom solution for your brand based on your bussiness requirements match with our best practices.
BUILD
We develop your AI-Powered Virtual Agent and integrate it with your existing data systems and telephony.
OPERATE
We adopt a process of perpetual improvement where we work as an extensions of your team.
How to Design a Chatbot Conversation
Understand the goals of the customer
Define user personas
Align the convesation with the purpose
Set clear expectations
Simple-to-follow
instructions
Directional
cues
Fallback
answers
Interactive
media
Book A Free Chatbot Consultation Now
Choose a time for meeting and check your inbox for more details.
Chatbot Buyers Guide
Conversations with machines and AI aren’t easy to create. Chatbots may be available to deploy, but setting up and maintaining them can be a difficult task.
Benefits of a Chatbot
Self Service
- Enabling your customers to help themselves.
- Customers want to do things themselves without having to wait for agents.
- Make simple conversations like password resets or update email address easier for the customer.
- Customers don’t want to dig through long FAQ pages to find an answer.
Efficiency
- Self serve simple conversations with Chatbots.
- Ability to notice trends and respond to disasters and outages without manually having to update a message.
- AI learns from itself and will adjust to your customer and business changes.
Agent Experience
- Agents are happier not having to take repetitive calls, chats and emails.
- Agents enjoy jobs that are challenging and less mundane leading to less team member churn.
- Customers will be authenticated before the Agent answers the chat.
- Agents can have a profile and case automatically screen popped and created.
- Agents will get a full transcript of the chatbot conversation.
Economics
- Save money with by reducing headcount and overtime needs.
- Reduce number of chats during spikes, emergencies, and outages.
- Reduce AHT (Average Handle Time) because of auto case creation and screen pops.
- Increase hours of operation with chatbot self service during after hours.
4 Reasons Artificial Intelligence is Beneficial to Your Business
Artificial intelligence, or AI, is a presence that is all around us when surfing the internet. It is intelligence by machines, and they are programmed to think like humans. AI is not optional these days. It’s vital. Here are four reasons why AI is beneficial to your business.
Saving Resources
AI is efficient and can save businesses time, money, and energy. A good example of this is chatbots. Chatbots are there 27/7 to help a customer in need without help or assistance from humans. They help situations where humans will not have to perform repetitive, mundane, time consuming, and low-value tasks.
Customer Experience
Assistance from a virtual helper not only can give excellent customer experience, but it can also provide top-notch customer service. When programmed correctly, chatbots can manage the most common customer queries and are available at all hours of every day. Chatbots are also programmed to provide a human-like manner.
Security
AIs are helpful with achieving higher levels of security. It can be used to monitor online behavior, monitor that behavior, and collect and learn from the data it gathers.
Machine Learning
This is useful for businesses because AI can process large amounts of data quickly. A self-adaptive algorithm can be used to read, analyze, and learn from data.
How AI benefits Your Customers
24/7
Flexible self-service access to your business at any hour, any day.
FAST
Gets them to the right answer or human agent quickly and conveniently.
EASY
Intuitive, conversional experience that makes it easy for them to do business with you.
PERSONAL
Agents have context, insight, and guidance to give them highly personalized care.
Business Examples for Chatbots
Predicted Use Cases for Chatbots
Why do you predict you would use a chatbot for?
Welcome/Routing Bot
Create a bot that immediately greets your customers and starts gathering information to determine the nature of the customer’s inquiry. Use that information to query internal systems to get background information and then route the customer directly to the appropriate queue or agent.
Troubleshooting Bot
Use a Troubleshooting Bot to walk through diagnostic steps to isolate an issue. In order to keep things manageable, you can build many different bots to diagnose different problems and use it to seamlessly transition between bots so that your customer never knows. Agents can even invoke a troubleshooting bot to help out at any time in the conversation.
CSAT Feedback Bot
Customer satisfaction is one of the most important metrics, but getting enough feedback can be a challenge. Use a customer service chatbot at the end of your messaging interactions to measure CSAT. It’s possible to have a participation rate 4-5 times greater than other channels because it’s easy for a customer to text back their thoughts.
Other Digital Channels
Chatbot technology has enabled more that just website chat expierences. We now can give customers consistently jaw-dropping customer experiences across SMS/text messaging, web, social, and other popular messaging channels. Capture all of your customer’s conversations in a single place for employees, regardless of the channel your customers prefer to use.
Power Your Bots with APIs
Bots can provide an open platform with several pre-built integrations. Seamlessly add different containible flows by hooking up your databases with APIs. Pull in information from internal systems to further eliminate multiple screens and clicks, or use web hooks to publish conversations to other systems in real-time.
Chatbot Design
Every chatbot needs to be built and supported by a team. We understand how hard it is to architect AI automation and perfect it over time. We have curated and developed a team of experts across seven CX disciplines who are supported by best-of-breed AI engineers to help with your unique bussiness needs.
DESIGN
We design a custom solution for your brand based on your bussiness requirements match with our best practices.
BUILD
We develop your AI-Powered Virtual Agent and integrate it with your existing data systems and telephony.
OPERATE
We adopt a process of perpetual improvement where we work as an extensions of your team.
How to Design a Chatbot Conversation
Book A Free Chatbot Consultation Now
Choose a time for meeting and check your inbox for more details.
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