CCW Vegas 2021 – National Retailer Speaks Out on Conversational AI Journey & Latest Trends

Hosts: Aarde Cosseboom & Brian Morin – July 8th, 2021 (37:31 minutes long)

Hear first-hand from a major retailer on the very latest in AI-powered virtual agents for voice self-service and what you can begin to do after replacing “Press 1” with “How can I help you today?”

TechStyle Fashion Group, operator of brands like ShoeDazzle, Fabletics, and JustFab, continues to optimize their omnichannel strategy over time to expand AI-powered self-service over voice and digital channel that saved over $1 million in operating expenses in just the first 3-months after go-live.

Understand latest capabilities and the process of iteration and improvement over time to increase containment and deliver the most frictionless experience to customers.

• Insight into the evolving capabilities of virtual agents
• 3 things TechStyle wish they knew before they started
• Buy vs Build? Which approach is right for your business
• Best practices for improving AI self-service