CCW Vegas 2021 – National Retailer Speaks Out on Conversational AI Journey & Latest Trends
Hear first-hand from a major retailer on the very latest in AI-powered virtual agents for voice self-service and what you can begin to do after replacing “Press 1” with “How can I help you today?”
TechStyle Fashion Group, operator of brands like ShoeDazzle, Fabletics, and JustFab, continues to optimize their omnichannel strategy over time to expand AI-powered self-service over voice and digital channel that saved over $1 million in operating expenses in just the first 3-months after go-live.
Understand latest capabilities and the process of iteration and improvement over time to increase containment and deliver the most frictionless experience to customers.
• Insight into the evolving capabilities of virtual agents
• 3 things TechStyle wish they knew before they started
• Buy vs Build? Which approach is right for your business
• Best practices for improving AI self-service