10 Benefits of Using Partners vs. Going Directly to the Vendor

10 Benefits of Using Partners vs. Going Directly to the Vendor: Partners provide many benefits to customer looking to purchase. Here are 10 benefits to use a partner to help with any vendor evaluation.    Deep industry knowledge Integration resources and capabilities...

4 Reasons for Customer Service to Use Performance Management

4 Reasons for Customer Service to Use Performance Management: Understanding your teams performance is crucial to your customer service teams success. It is more that just listening to the calls and monitoring chat transcripts, it can help your executives and...

4 Reasons to Use AI in the Contact Center

4 Reasons to Use AI in the Contact Center: Conversations with machines and AI aren’t easy to create. Chatbots maybe available to deploy, but setting up and maintaining them can be a difficult task. This is even more complex when working with a NLP (Natural...

4 Reasons to For Customer Service Teams to Migrate to the Cloud

4 Reasons to For Customer Service Teams to Migrate to the Cloud: Moving to the cloud is not a new idea, It has been around for decades. Storage and processing power is extremely cheap and could based contact center technology providers are capitalizing on this by...