Episode 37

Another Cloud Podcast – Episode 36: Learning about Contact Center Automation Software with Jacada

Hosts: Aarde Cosseboom & Alex McBratneyGuest Speakers: Scott Merrit and Kumaran Shanmuha – July 20th, 2021 (43:21 minutes long)

Scott Merrit and Kumaran Shanmuha dive into the challenges of running complex contact centers and the complexity that comes with them. They’ll explain how Jacada is tackling this problem by using real-time agent assistance to equip agents with the information they need when they need it.