Episode 25

Another Cloud Podcast – Episode 25: It’s All about Leadership with Karen Durenberger

Host: Alex McBratney, Guest Speaker: Karen Durenberger – June 9th, 2021 (48:49 minutes long) – Transcript and audio only

Usually we dive into customer experience and success with our guests, but today’s show is really about leadership. Listen in as Karen shares about her career and the lessons learned about leadership along the way…and why Trust, Empathy, and Belief are her core tenants to being an exceptional leader.

Episode 26

Another Cloud Podcast – Episode 26: What’s a Value Burger?

Hosts: Aarde Cosseboom & Alex McBratney, Guest Speaker: Ryan Bullard – June 10th, 2021 (39:10 minutes long) – Transcript and audio only

Customer success is a journey for organizations, and Ryan Bullard has found his own formula with his Value Burger. Tune in and learn from a seasoned expert and well read leader as we talk about the challenges, successes and methods he uses to get the job done at CB Insights.

Episode 27

Another Cloud Podcast – Episode 27: Chat BOTS and the Ninja Quest with Adam Ferenzi

Hosts: Aarde Cosseboom & Alex McBratney, Guest Speaker: Adam Ferenzi – June 11th, 2021 (54:18 minutes long) – Transcript and audio only

Very interesting chat today with Adam Ferenzi. We had the chance to really dive deep into the complexities of evaluating BOTS, helping shape career paths for employees, and what it means to be a Ninja on their team.

Episode 29

Another Cloud Podcast – Episode 29: The Importance of the Customer Journey Map with William Chesser

Hosts: Aarde Cosseboom & Alex McBratney, Guest Speaker: William Chesser – June 16th, 2021 (55:53 minutes long) – Transcript and audio only

Today’s guest, William Chesser, shares his experience of what it’s like taking a 20+ year company on the journey of building out customer success. Like many others before them, account management was the name of the game and now the big question is “how.” Listen in as William talks about the journey.

Special shout out to Irit Zeebs for the amazing consulting work she accomplished by giving them the framework needed to succeed.

Episode 30

Another Cloud Podcast – Episode 30: $$$ Back, Data and Beer with Ric and Murph at Sharpen

Hosts: Aarde Cosseboom & Alex McBratney, Guest Speakers: Murph Krajewski and Ric Kosiba – June 18th, 2021 (43:39 minutes long) – Transcript and audio only

We had the pleasure of sitting down with not one, but two industry experts, Ric Kosiba and Murph Krajewski. And what they have going on at Sharpen is absurd. They’re taking the agent experience and flipping it on its head, with data to back it up and putting their money where their mouth is.

Episode 31

Another Cloud Podcast – Episode 31: Why the IT is the Unsung Hero of the Pandemic

Hosts: Alex McBratney & Jeff Young, Guest Speaker: Larry Schachter  – June 29th, 2021 (38:36 minutes long)

Larry Schachter drops some truth bombs when talking about how IT either saved or crippled their organizations. We dive into the risks of being unprepared and being, “one click away from disaster” when it comes to #cybersecurity.

Episode 33

Another Cloud Podcast – Episode 33: Security Should Be Keeping you Up at Night

Hosts: Alex McBratney & Jeff Young – July 13th, 2021 (40:12 minutes long)

John Walker is a seasoned IT professional and we had the honor of sitting down with him to get his take on security, software development, and how he keeps his organization on the leading edge of technology.

Episode 34

Another Cloud Podcast – Episode 34: Eye Opening… AI is taking over

Hosts: Aarde Cosseboom & Alex McBratney, Guest Speaker: Tyson McDowell – July 13th, 2021 (42:50 minutes long)

TEDx Talks speaker Tyson McDowell sits down with us to talk about why AI is driving society to a dark place, how we have more control than we think and what he and his team are doing in trying to a better internet into fruition. Click the link in the comments below to listen to Tyson’s TEDx Talk.

Tyson McDowell TEDx Talk

Episode 35

Another Cloud Podcast – Episode 35: Set Expectations and Beat Them

Hosts: Aarde Cosseboom & Alex McBratney, Guest Speaker: David Katzman – July 15th, 2021 (39:43 minutes long)

We’re talking CX with David Katzman, Head of Customer Experience and Strategy at Onshape. He’s bringing some very interesting ideas to the CX and Strategy landscape, with lessons learned from his time at Deloitte, and how he keeps a pulse on the CX health score for their clients.