Why use Clariti for Your Contact Center Needs:
Providing the best customer experience is an important part of building customer loyalty. CCaaS (Contact-Center-as-a-Service) is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. Clariti partners with the world’s leading providers to provide strategic CCaaS solutions for your business.
Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage. Boost customer satisfaction, while reducing customer churn and decreasing IT costs with CCaaS.
As your trusted IT and telecom advocate, Clariti can help your business strategize, source and implement the best CCaaS solution for your business. We can also help you move from a premise-based PBX to the Cloud. Our primary goal is to ensure that you, our customer, receive the best possible solution that maps and scales to your business objectives.
Why Choose CCaaS?
- Best overall value and functionality
- Agility and speed when adding locations
- Intelligent call routing that maximizes productivity
- High-quality Omni-channel customer experience (Voice, Email, Chat, Social Media)
- Integration with CRM, Database & RESTful API
- On-demand access to customer information
- Workforce optimization and management
- Cost effective upgrades
- 24/7 comprehensive professional services and
Why Work With Us?
- Clariti is independent & can deliver multiple options
- Will learn your business structure and goals
- Will understand your IT infrastructure
- Will determine the optimal technology solution
- Will research to source the optimal supplier
- Will implement and support the selected solution
- After implementation support including customer service and escalations
- Be integrated as part of your organization’s ecosystem
Benefits of Cloud Based CCaaS Solutions
FLEXIBILITY & SCALABILITY
Hosted in secure data centers on public or private networks, CCaaS solutions have advanced networks with built in redundancy, security and technology. The design and construction of a CCaaS solution is more resilient than most organizations can afford in their own infrastructure.
You are no longer restricted to physical locations and the associated labor market. Hire the best talent, regardless of location. You can also “test drive” new functionality and applications, without a capital investment and with limited to zero dependency on your own IT department.
Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you avoid productivity disruptions and continue with minimal downtime.
FAVORABLE PAYMENT TERMS
Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis.
CCaaS solutions typically provide direct integration with databases, CRMs, RESTful API, workforce management, quality monitoring, UCaaS and VoIP applications. Seamlessly integrate the latest applications to your existing technology infrastructure.
Actionable information is the key to successful customer experiences. CCaaS solutions utilize dedicated data center servers to collect
and evaluate data, and provide
easy-to-use, customizable access
to that data for real time and historical analytics.